Where do we ship?
Relaxation point ships within the Republic of Ireland only.
How much does it cost & how long will it take?
Relaxation point currently uses the service of An Post to ship nationally. Please see the breakdown below
of shipping costs and standard delivery times.
| Destination | Shipping Charge |
| Republic of Ireland | €10.00 |
Please note that orders placed during the weekend or on official holidays will be processed on the next
working day. If we are unable to ship your goods within this timeframe, we will inform you whenever
possible.
We cannot change your order (product, size, colour etc.) once it has been shipped. For more information
on exchanges/refunds, please see our refund policy.
How do I track my order?
If you would like to track your order from Relaxation point, simply take the tracking number from your
order confirmation email and insert here. Should you need any further assistance or have any queries,
please contact us at yourrelaxationpoint@gmail.com
What if my parcel/items arrive damaged or are delayed?
We take great care in the pre-posting inspection of items and the wrapping and packaging of our orders so
that they have every chance of arriving with you in perfect condition. However, should you receive a
damaged parcel, we kindly ask you to contact our shop team as soon as possible. Before accepting your
delivery, please inspect the carton and its content for any potential damage that may have occurred during
transit. It is normal for the carton to show minor wear, however, if there is significant damage please do
the following:
- In the case of minor damage, please accept the box but make a note of the damage on the delivery
receipt including the nature of the damage and a signature and date. - If the damage is more serious you may refuse the order, if this is the case, please contact
us immediately.
When you make contact with our shop team, please have your order number, item details, and tracking
number to hand (all of this information is included in your order confirmation email) as well as your
contact details.
We will endeavour to refund your order as soon as we receive the returned items. Your order will be
cancelled so that you can place a new order if you wish. To learn more please see our Returns Policy.
When placing your order, please take note as to how long delivery should take. Please continue to check
via An Post Tracking, to see how your order is progressing. If you are concerned that you will not receive
your order in time, our team will help you follow up on the order. Once you have received the item, if it is
too late, you have up to 10 days to return it once it meets the conditions of our Returns Policy.